Nancy Miller
I've spent 12+ years at Yahoo! and eBay building products that get used by real people. Right now I'm most energized by enterprise AI getting it out of experimentation and into the workflows where it actually helps.
I've spent 12+ years at Yahoo! and eBay building products that get used by real people. Right now I'm most energized by enterprise AI getting it out of experimentation and into the workflows where it actually helps.
I work inside eBay's People Team (HR), partnering with IT Services & Solutions to build AI that changes how employees get things done. It's less visible than consumer products, and more impactful than most.
Beyond work, I'm a proud mom, climate advocate, traveler, minimalist, and amateur chef.
I start with the workflow, not the technology. I find where friction is highest, figure out what AI can actually fix, and ship solutions with clear success metrics built in from the start.
I've built and shipped three agentic AI systems for eBay's People Team each with its own conversation architecture, fallback logic, and success metrics. Prompt engineering is part of the design work, not an afterthought.
I led a 60+ person team as PM through a full AI platform launch from discovery and roadmap through global production rollout in 14 months. I own the "why" and hold the team to it.
The People Team knew what hurt; Engineering knew what was possible. I sat in the middle, translated between them, and kept both sides honest about what the data actually said.
I've run AI enablement sessions for multiple eBay teams, built adoption playbooks from scratch, and worked with people who'd never used an AI agent before. The goal is always the same: get from "I heard it's useful" to "I use it every day."
I define what success looks like before anything gets built. The 17% self-service lift and 24% case volume reduction didn't happen by accident they were the targets, and I measured against them at every step.
Journey mapping, prototyping, responsive design, usability testing 12+ years designing AI-driven, data-informed, human-centered products from first sketch to polished, shipped experience.
Leading without direct authority across engineering, HR COEs, product, and legal influencing senior stakeholders through clarity, trust, and results. Managed 60+ member teams across AMER, APAC, and EMEA.
Tools I Use
AI Tools
